Policies

Please read prior to shopping!

Limited Warranty: We guarantee eGlideGoodies' manufactured products against breakage or defects in material or workmanship for up to one year after date of purchase. If it breaks we'll replace it! Normal wear or damage caused by improper installation or usage excluded. Customers are responsible for return frieght. Other manufacturers' products supplied by eGlideGoodies carry the OEM's warranty. Customer are responsible for inbound and outbound freight for OEM warranties. This limited warranty does not apply to the Oil Helper/Handler.

Receiving your order: Upon receipt of your new order, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to eGlideGoodies by email within one business day of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packages MUST be retained until the problem has resolved. International customers are responsible for all international order country of destination taxes or duties.

Returns: Products may be authorized for return up to 10 days after date of shipment. If you're not completely satisfied, contact eGlideGoodies to return the product for a refund (minus shipping/handling charges and applicable restock fees) according to the following terms and conditions:

To process a return you must use the RMA Request Form below to obtain a return material authorization number (RMA #) within 10 days from date of shipment for eligible returns. Please do not ship product back without an RMA number. Products shipped without an RMA number will be refused and not be eligible for refund. (Only packages from our qualified suppliers or packages with an RMA number can be received at our dock.) Returns must be in the original product packaging, new and fit for resale. The RMA # must be written clearly on the outside of the returned package/box for it to be accepted by eGlideGoodies receiving depot. The customer is responsible for the return freight and any applicable insurance.

Special sale purchases or products not eligible cannot be returned. We do not accept returns on some custom items: windshields, seats, speaker pods or grills, head-light/running light face-plates/armor, guards or bezels, tank-bags, tour-pak luggage/racks, products requiring painting and other products per our customer's finish requirements and option selection. We do not accept returns on previously installed products and electrical items (all electronics, speakers, ear plug phones, modules, etc.), cables and adapters, all antennas, exhaust products, black powder-coat heel guards, after-market touring trunks, tour-pak trim kits, fairing lowers, side-covers, saddlebags, saddlebag lid rails, filler panels, air-vent products, air deflectors, lid cargo products, storage organizers, handlebars or handlebar/control gadgets, gadget mounts & drink holder mounts, lowering kits, camping products (tents, chairs), all rider and passenger backrests and special installation kits (ex: GL-1, TCB-1 brake product, VP clutch, etc.). We do not accept returns on oil change/maintenance products or kick-stand pucks. We do not accept products back if the original packing has been opened. H-D replacement parts are not returnable (hinges, latches, etc.). Motorcycle Replica Gifts are not returnable. Used and damaged purchases: If the product shows evidence of being used or installed contrary to the instructions, and/or subjected to improper handling, packaging or shipping by the customer, it will not be eligible for exchange, refund or warranty consideration. Partial S/H fees are not refundable. 20% restocking fees will apply on eligible returns. 5% additional on approved exceptions. We reserve the right to refuse any exceptions.

Please note that all sales are final for orders shipped to addresses outside of the United States (including APO/FPO addresses).

Return RMA Request Form: (required fields)

Full name:

Email address:

Transaction ID:

Detailed Reason for Return:

California Residents: Please add applicable sales tax at 8.75%.

eGlideGoodies reserves the right to make changes and improvements to our products at any time.

Harley-Davidson, Electra Glide, Tour-Glide, Road Glide, Road King and Tour-Pak are registered trademarks of Harley-Davidson, Inc. The use of these terms throughout this website is for identification purposes only. Ultra Brace, Ultra Vent and eGlideGoodies are trademarks of eGlideGoodies. All textual and graphical content appearing on this website are the property of eGlideGoodies.